JD Houston's Guarantee
JD Houston is committed to provide our valued clients with the best service possible. Our main goal is to satisfy you and make your online buying experience as pleasant as possible. We understand that purchasing merchandise over the Internet is confusing and sometimes scary, especially when large amounts of money are involved. We also understand that buying an engagement ring or any fine diamond jewelry is an emotional purchase, which will have sentimental feelings attached to them for years to come. With this in mind, we have set forth the following guarantees:
- All of the diamonds we sale are guaranteed to be authentic.
- All of our merchandise is sold NEW. We do not sell used or estate jewelry.
- Our client's privacy is very important. We guarantee that NO information collected by us will be distributed.
FULL SATISFACTION GUARANTEE
When you purchase diamond jewelry from Jewelry Depot, Inc. (JD Houston), we provide you with a full 30 days for you to view and approve your purchase with no risk whatsoever. You can exchange or return your purchase for a full refund within 30 days. Most Jewelry Stores don't even offer refunds! We strive to ensure that you are completely satisfied with your diamond ring, diamond jewelry or certified diamond or we will make it right.
SHIPPING & INSURANCE FEES ARE NOT REFUNDABLE
Because our prices are very close to our cost, we cannot absorb the non-refundable credit card fees that banks impose on us for credit card processing. You ARE purchasing at wholesale costs, NOT at retail prices. These are the trade offs of purchasing at discounted prices. Retail prices are marked up higher to compensate for returns associated with higher ticket items. Therefore, all returns ARE subject to a 5% restocking fee.
CUSTOM DESIGN JEWELRY / BESPOKE ENGAGEMENT RINGS
Custom designed rings that we altered or personally made according to your designs are NOT returnable. They are your designs, your tastes, and your ideal of a particular ring. To find a buyer for your ideal ring would be impossible.
JEWELRY ITEMS REPAIR
Metal cracks under normal wear. Diamond falls out (diamond is not lost, but falls out). Please remember, the diamonds must be re tighten annually due to normal everyday use. We suggest that you have your items professionally cleaned and rechecked on a yearly basis. Any miscellaneous cracks or wear marks that are out of the ordinary.
The aforementioned circumstances will be repaired with no labor charges. You will be responsible for materials, if applicable, and re-shipping. If you have further questions, you can call us directly at (713) 789-7977
LIFETIME TRADE-IN GUARANTEE
A diamond is forever. But the diamond you purchase today may not forever suit your needs. Couples often desire to trade up their engagement diamond over time, as their resources grow. During the initial purchase, couples may feel pressured to spend more than they are comfortable with, convinced that if they stick within their current budget they will be unhappy with their diamond in a few years time.
The JD Houston's Lifetime Trade-In Guarantee is designed to address these needs:
For any diamond purchase, you will receive the full purchase price as credit toward the purchase of any other diamond of greater value. This guarantee is unique in the diamond industry, and reflects our complete commitment to your lifetime satisfaction with your purchase. With this exclusive guarantee, you can trade up your diamond in the years to come, with no penalty or discount. This eliminates any pressure to overspend today.
Complete details regarding the JD Houston's Lifetime Trade-In Guarantee:
Every JD Houston's diamond purchase comes with the Lifetime Trade-In Guarantee. You will receive the full purchase price for the diamond being traded in (excludes shipping and taxes) as a credit toward the new diamond. The purchase price of the new diamond must be at least 20% higher than the purchase price of the original diamond. The trade-in diamond must not be damaged or altered since the original purchase. Only one trade-in every five years is permitted. The first trade-in can be made two years after the original purchase. You must have a copy of your original receipt in order to trade-in a diamond. Only the original purchaser may complete a trade-in. This guarantee may not be sold or transferred to any other person or group.
For questions regarding the JD Houston's Lifetime Trade-In Guarantee, please call 713-789-7977 or contact us at [email protected]. You can also chat online; a representative will usually respond immediately during showroom hours.
JD Houston is a manufacturing company that designs and sells its own merchandise. Due to this fact, we are protective of our designs and do not want them copied. Therefore, any setting only purchases will incur a 15% re-stocking fee in addition to the shipping/insurance costs. This will eliminate any potential customer who wants to order our setting, copy our design, and send it back for a refund. If you are ordering just the setting, you will be required to fill out and sign a Credit Card Authorization Form underlining our setting only purchase terms. Settings DO NOT come with heads and must be purchased through your local jeweler or the jeweler who will set your diamond for you.
30-DAY RETURN & EXCHANGE POLICY
JD Houston prides itself on our service and the quality of our jewelry. However, we do understand the difficulties of purchasing online and extend to all our customers a generous 30-day return policy. If for any reason you are not satisfied with your purchase, you may return the item in its original condition for a refund or exchange. Engraved items cannot be returned.
To return an item back to JD Houston, please follow these simple steps to insure proper credit.
Please contact us at 713-789-7977 to obtain a Return Authorization Number. This number will be written on the outside of the box. Place all items shipped to you in a secure box and remember to include any appraisal or certificate that came with the packaging. (The diamond certificate carries a $250 replacement fee).
If you paid less than $500 for the item, you may ship it by any method. If you paid more than $500, you must ship the item to us via US Postal Service Registered Mail. (FedEx and UPS will not insure items above $500). Please remember that shipping/insurance fees are not refundable.
Our return shipping address is:
Jewelry Depot, Inc.
6222 Richmond Ave Suite # 100
Houston, Texas 77057
Once we receive your package, management will check the merchandise to make sure all is in order. If all is in order, we will issue a credit to your account. Please allow up to 10 working days for the credit to appear on you account.
Any unauthorized, improperly packaged, non-sealed, or non-insured packages will be returned to sender. Items that show signs of wear or have been re sized (by a jeweler other than Jewelry Depot, Inc.) engraved, altered, or damaged in any way cannot be accepted for return.
* Jewelry Depot, Inc., (JD Houston) will not be responsible for loss or damage of return shipments.
- Any and all laws in the state of Texas regarding the transaction with Jewelry Depot, Inc., or its associates will take precedence.
- Any litigation will take place in a Texas court with Texas judges ruled with Texas State Law.
- All weights are approximate, since some pieces are custom made to order. This includes stones, diamonds, metals, etc.
- All qualities are approximate, due to the fact that diamond color and diamond clarity are subjective.
- All attorneys' fees will be the responsibility of the attorneys' client and not that of Jewelry Depot, Inc.
- If a pricing error occurs on the website, we reserve the right to refuse orders.