14 - Days Return or Exchange
At Jewelry Depot Houston Online Store all listed items are subject to prior sale. We ensure our at most efforts to list items that are in stock and readily available for purchase although at times, an item may only be available by placing a custom order. We apologize for any inconvenience or delay this may cause though we make sure that the Jewelry Piece will be sent to you as per your directions and on urgent basis.
In a very uncommon event of any clerical mistake on our website that may include, but not limited to incorrect pricing or descriptive wording, Jewelry Depot Houston reserves the right to cancel an order and refund the customer’s money in full.
“Custom Order” are pieces that must be custom manufactured, require specific instructions from the customer, or are significantly modified at the customer’s request. Depending on the intricacy & complexity of your custom design order, manufacturing time may take more then a week to complete.
Jewelry Depot Houston pleased to offer free overnight shipping on all orders over $500 and free ground shipping (usually second day) on all orders under $500. All shipments are fully insured and we proudly use FedEx for most deliveries. Please note that we do not ship internationally or to P.O. Boxes. Please allow up to 2 working days after your order is placed for your items to be shipped.
At Jewelry Depot Houston, we make every attempt to ship in-stock items the day after the order is placed. Circumstances that may delay shipment includes, but are not limited to:
• Payment that requires longer than 24 hrs to process.
• Item alterations such as ring sizing or custom engraving.
• Specific Alteration or Modification an Item.
• Customization or Sizing of the Ring.
1. In-stock Finished Jewelry (Readily Available):
a. 14 Days Full Return
i. For phone and/or online purchases, an RA number must be requested and included on the Return Label.
ii. Item must be postmarked or hand delivered within the 14 calendar day return period.
b. The Return Period starts:
i. The day the shipment provider attempts delivery of the package at the verified shipping destination, or, the day your item arrives at a FedEx location (or other shipping provider) if your item is shipped “Hold for Pickup”.
ii. The day your order would have been ready should you request delayed delivery.
iii. For in-store purchases, the 14 days starts on the day you are notified that your order is ready for pickup.
c. Must be in unworn/new condition and contain original receipt, certificates and packaging where applicable. Must not have been altered by anyone other than Jewelry Depot Houston.
d. Please allow 10 business days after our receipt of your return to verify and assess the contents and condition of the returned item(s), process and reimburse your funds. Refund will be processed using the same method of payment as the original purchase and in some rare cases, can take up to 4 weeks to show up in your account.
2. Custom Orders are Non-Returnable
a. This includes custom-engraved items
b. Our custom jewelry design process involves customer approval throughout and is therefore non-returnable once the finished product is approved either in person or electronically. Items specially modified at a customer’s request are considered custom orders.
3. Loose Diamonds and Gemstones
a. 7 day full return from date of purchase (if in-store); 7 days from time of delivery (if online.)
b. Must have original receipt, certificate and packaging where applicable.
c. For phone and/or online purchases, an RA number must be requested and item must be postmarked or hand delivered within 7 business days of receipt of your item.
4. Return Shipping:
a. We require all returns to be sent USPS Registered Mail with a return receipt. For items above $15,000, please contact us to make special shipping arrangements. You must include your RA# on the package label. Customer is responsible for postage and insurance of items being returned. Jewelry Depot Houston. is not responsible for packages lost in transit.
b. Returns may be made in person or by mailing to:
Jewelry Depot Houston (RA#_____)
6222 Richmond Ave, Suite # 100
Houston, TX 77057